Refund Policy

1. Eligibility for Refunds

We strive to ensure customer satisfaction. If you are not completely satisfied with your purchase, you may request a refund under the following conditions:

The item must be unused, unworn, and in its original packaging (if applicable).

Refund requests must be made within 7 days of receiving your order.

Digital products, personalized items, and perishable goods are non-refundable unless defective.

2. Refund Process

To initiate a refund, please follow these steps:

Contact our support team at [support@chicnara.com] with your order number and reason for the refund.

If applicable, send the item back to us at [Return Address]. Return Address will be provided via email.

Once we receive and inspect the item, we will process your refund within 7 business days.

3. Non-Refundable Items

Certain products are not eligible for refunds, including:

Gift cards

Sale or clearance items

Downloadable software and digital products

Items damaged due to misuse

4. Late or Missing Refunds

If you haven’t received your refund after the stated timeframe:

Check your bank account or contact your payment provider.

If you still need assistance, email us at [support@chicnara.com].

5. Exchanges

We only replace items if they are defective or damaged. If you need an exchange, email us at [support@chicnara.com].

6. Shipping Costs

Return shipping costs are non-refundable unless the item is defective.

If you receive a refund, the original shipping fee (if any) will be deducted from the refund amount.