Return & Exchange Policy

1. Eligibility for Returns

We want you to be completely satisfied with your purchase. If you're not happy with your order, you may request a return under the following conditions:

• The item must be unused, unworn, and in its original packaging (if applicable).
• Returns must be requested within 7 days of receiving your order.
• Items that are damaged due to misuse, improper handling, or normal wear and tear are not eligible for returns.

Non-Returnable Items

Certain items cannot be returned, including:

• Gift cards
• Personalized/customized items
• Digital products or downloadable software
• Clearance or sale items
• Perishable goods (e.g., food items)

2. Return Process

To initiate a return:

1. Contact our support team at [support@chicnara.com] with your order number and reason for the return.
2. If applicable, we will provide you with a return shipping address.
3. Ship the item back within 7 days of approval. Return shipping costs are non-refundable unless the item is defective or incorrect.
4. Once we receive and inspect the item, we will process your refund within 7 business days.

3. Exchange Policy

We allow exchanges under the following conditions:

• The item must be unused and in its original condition.
• Exchanges must be requested within 7 days of receiving your order.
• If the requested replacement item is out of stock, we will offer a refund or store credit.
• Customers may be responsible for shipping costs unless the exchange is due to a defective or incorrect item.

Exchange Process

1. Contact us at [support@chicnara.com] with your order details and exchange request.
2. Ship the item to our return address (provided upon approval).
3. Once received and inspected, we will process the exchange and ship the replacement item.

4. Refunds & Processing Time

• Refunds will be issued to the original payment method.
• Processing time for refunds is 7 business days after receiving the returned item.
• Shipping costs (if any) are non-refundable unless the return is due to our error.

5. Damaged or Incorrect Items

If you receive a defective or incorrect item:

• Contact us within 48 hours of receiving your order.
• Provide photos of the damaged or incorrect product for verification.
• We will arrange a replacement or full refund at no extra cost.

6. Cancellations

• Orders can be canceled within 24 hours of purchase.
• If the order has already shipped, you must follow the return process.

7. Contact Information

For any return or exchange requests, please contact us at:
📧 Email: [support@chicnara.com]
📞 Phone: +92 3343505703